Legal

TERMS & CONDITIONS

Last updated: April 30, 2026

Deeside Dragons Ice Hockey Club

These Terms & Conditions apply to all purchases, attendance, ticket use, season ticket use, travel, merchandise and services provided by Deeside Dragons Ice Hockey Club through:

dragonsihc.co.uk
dragonsihc.com
official Deeside Dragons ticketing systems
official Deeside Dragons match-night sales points
any other official club sales channel

These Terms apply to both digital tickets and physical tickets, including e-tickets, printed tickets, QR code tickets, season tickets, complimentary tickets, sponsor tickets, tickets purchased online, and tickets purchased at the gate or on match night.

By purchasing tickets, season tickets, travel, merchandise, or by attending fixtures, you agree to the terms set out below.

1. About the Club

Deeside Dragons Ice Hockey Club is a volunteer-run, not-for-profit organisation based in Deeside, North Wales.

All revenue generated supports the ongoing operation, development, and sustainability of the club.

2. Venue and Entry Conditions

All home fixtures are played at:

The Den – Deeside Ice Arena

Entry is subject to:

These Terms & Conditions
The official Deeside Dragons Rink Regulations & Code of Conduct
Gwella’s Arena Rules and Conditions of Entry

Where Gwella’s arena rules or venue conditions differ from Deeside Dragons regulations, Gwella’s rules shall take precedence.

3. Tickets and Entry

3.1 Ticket Types

The club may offer:

Adult Tickets
Child Tickets
Concession Tickets
Family Tickets
Season Tickets
Playoff / Special Event Tickets
Sponsor or Complimentary Tickets
Physical / Gate Tickets, where available

Ticket types, prices, availability and eligibility may vary by fixture, event or season.

3.2 Online Ticket Purchases

Online ticket purchases require a registered account.

Guest checkout is not available for online purchases.

It is the purchaser’s responsibility to ensure all details are correct, including name, email address, ticket type, concession selection, fixture, seating selection where applicable, and quantity.

Tickets purchased online will usually be linked to the purchaser’s account and may be accessed through My Account → My Tickets, where available.

3.3 Gate and Match-Night Ticket Purchases

Where tickets are available to purchase at the gate or on match night, these Terms & Conditions also apply to those purchases and to all supporters entering The Den – Deeside Ice Arena.

Gate or match-night purchases may not require a registered online account. However, supporters remain subject to these Terms & Conditions, the Deeside Dragons Rink Regulations & Code of Conduct, and Gwella’s Arena Rules and Conditions of Entry.

All gate and match-night ticket sales are subject to availability.

The club reserves the right to refuse entry where:

A fixture is sold out
Entry conditions are not met
A valid ticket cannot be produced
A concession ticket cannot be supported by evidence where requested
Safety, security, safeguarding, operational or conduct concerns apply

3.4 Digital and Physical Tickets

Tickets may be issued in digital or physical form.

Digital tickets may include:

E-tickets sent by email
QR code tickets
Tickets stored in My Account
Tickets shown on a mobile device
Printed versions of digital tickets

Physical tickets may include:

Printed match-night tickets
Gate tickets
Complimentary tickets
Sponsor tickets
Any other ticket issued directly by the club

Each ticket is valid for one entry only unless clearly stated otherwise.

Tickets must be presented when requested by club volunteers, stewards, venue staff, security or authorised representatives.

3.5 Ticket Delivery and Access

Where tickets are issued electronically, they may be provided:

Via email
Via My Account → My Tickets
Via another official club ticketing method

Tickets may be:

Shown on a mobile device
Printed
Presented physically where issued by the club

Supporters are responsible for ensuring they can access and present their ticket before arriving at the venue.

3.6 Ticket Responsibility

The club is not responsible for tickets that are:

Lost
Deleted
Damaged
Forgotten
Shared incorrectly
Unavailable due to device issues
Sent to incorrect email addresses
Inaccessible due to incorrect login details
Misused by another person after being shared

For physical tickets, the club is not obliged to replace lost, damaged or stolen tickets.

For digital tickets, the club may assist where possible, but supporters remain responsible for ensuring their account and ticket details are correct.

3.7 Ticket Scanning, Checks and Duplicate Use

Digital and QR code tickets may be scanned on entry.

Once a ticket has been scanned or used, it cannot be used again.

If multiple copies of the same ticket are presented, only the first valid scan or accepted ticket will be honoured.

The club reserves the right to refuse entry where a ticket appears to be:

Duplicated
Already used
Altered
Invalid
Fraudulent
Shared without permission
Being used for the wrong ticket category

3.8 Seating

Unless stated otherwise:

Seating is first come, first served
General sale tickets do not guarantee a specific seat
Standing or seating areas may be managed on the night for safety or operational reasons

Reserved or allocated seating applies only where clearly stated.

Allocated seating may be introduced for selected fixtures, season tickets, playoff fixtures, cup fixtures, special events, or all-ticket fixtures.

Where a supporter has selected or been allocated a seat, they must use the seat shown on their ticket or account unless instructed otherwise by club or venue staff.

3.9 Children

Children must be supervised by a responsible adult where required.

Parents and guardians remain responsible for children in their care at all times.

The club reserves the right to refuse entry or remove supporters where children are not properly supervised or where safety concerns arise.

3.10 Concession Tickets

Concession tickets are offered at the discretion of the club.

Concession categories, eligibility rules and evidence requirements may change from season to season.

By purchasing or using a concession ticket, the supporter confirms they meet the relevant eligibility criteria.

Proof of eligibility may be requested before entry, during entry checks, or at another reasonable time.

Failure to provide suitable evidence may result in:

Entry refusal
Requirement to upgrade to the correct ticket type
Cancellation of the ticket
Suspension of ticketing access in cases of repeated misuse

The club will only ask to confirm eligibility and does not require unnecessary personal or medical details.

4. Season Tickets

4.1 What is Included

Season Tickets provide access to eligible Deeside Dragons home league fixtures.

Unless stated otherwise, Season Tickets do not include:

Playoffs
Cup finals
Special events
Away fixtures
Neutral venue fixtures
Fixtures not listed as included within the Season Ticket package

The club will make reasonable efforts to communicate what is included before Season Tickets go on sale.

4.2 Season Ticket Format

Season Tickets are issued digitally through the club’s official ticketing system.

The club does not provide physical Season Ticket cards, printed passes, or physical Season Ticket booklets.

Digital Season Tickets may be accessed through the supporter’s online account, by email, QR code, or another official digital ticketing method confirmed by the club.

Where a Season Ticket uses a QR code, the same QR code may be used for eligible fixtures during the season unless the club states otherwise.

Supporters may choose to print off their Season Ticket QR code, save it to their device, or keep a copy for ease of access on match nights. However, printed or saved copies remain the responsibility of the supporter and are subject to the same entry, scanning, duplicate-use and misuse rules as the original digital Season Ticket.

Only one valid entry will be permitted per eligible fixture. If multiple copies of the same Season Ticket QR code are presented, only the first valid scan or accepted use will be honoured.

4.3 Benefits

Season Ticket benefits may include:

Priority access
Reserved seating where applicable
Early booking windows
Recognition as a core supporter
Other benefits confirmed by the club

Benefits may change from season to season.

Season Ticket benefits are not guaranteed unless explicitly stated at the point of purchase.

4.4 Use and Misuse

Season Tickets are for individual use only unless the club provides an official transfer or reassignment process.

The club may cancel a Season Ticket without refund where there is:

Unauthorised resale
Repeated misuse
Concession abuse
Attempted fraud
Breach of supporter conduct rules
Breach of these Terms & Conditions

4.5 Season Ticket Concessions

Proof of concession eligibility may be requested at any time.

Failure to provide proof may result in:

Entry refusal
Required upgrade to the correct ticket category
Cancellation of concession benefits
Review of future ticketing access

4.6 Fixture Changes

Fixtures may be rescheduled, postponed, rearranged or cancelled due to league decisions, venue availability, weather, operational issues or other circumstances outside the club’s control.

Where a fixture is rescheduled, Season Tickets remain valid for the rearranged fixture unless the club confirms otherwise.

5. Away Travel

Where the club provides official away coach travel:

Tickets cover transport only
Match entry is not included unless stated
Departure times must be adhered to
The coach will not wait for late passengers

Supporters must:

Follow all instructions from drivers and officials
Respect restricted player and staff areas
Return promptly at service stops
Behave respectfully towards other passengers, drivers, officials and venue staff

Failure to comply may result in:

Removal from travel
Future travel restrictions
No refund

6. Purchases, Refunds and Returns

6.1 Tickets and Season Tickets

All ticket purchases are non-refundable, except where required by UK law.

This applies to digital tickets, physical tickets, gate tickets, match-night tickets, Season Tickets, complimentary tickets and special event tickets.

If a fixture is rescheduled:

Tickets remain valid for the new date

If a fixture is abandoned after two completed periods:

No refund will be issued

If a supporter cannot attend, this does not automatically entitle them to a refund.

6.2 Away Travel

Away travel tickets are non-refundable unless:

The club cancels the coach
A refund is required by law

6.3 Merchandise Returns

Merchandise may be returned where:

Items are unused
Returned within 14 days of receipt
In original condition and packaging

Refunds or exchanges may be offered where:

Goods are faulty
Goods are damaged

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Behaviour and Conduct

All supporters must comply with the club’s Rink Regulations & Code of Conduct.

This includes expectations around:

Respectful behaviour
Safety compliance
Prohibited items
Matchday conduct
Treatment of volunteers, staff, officials, players and other supporters

Failure to comply may result in:

Refusal of entry
Removal from the venue
Suspension of ticketing access
Cancellation of tickets
No refund

8. Ticket Misuse and Resale

The following are strictly prohibited:

Reselling tickets above face value
Unauthorised resale of tickets
Sharing or duplicating tickets for misuse
Misuse of concession tickets
Misuse of complimentary tickets
Altering, copying or tampering with tickets
Using a ticket for the wrong category or eligibility type

The club reserves the right to:

Cancel tickets
Refuse entry
Suspend accounts
Refuse future purchases
Withdraw complimentary or sponsor ticket access
Take further action where necessary

9. Safety and Risk

Ice hockey is a fast-paced sport.

By attending, you acknowledge:

Pucks may leave the playing area
Sticks, players or equipment may come into contact with barriers or surrounding areas
There is a risk of injury
Supporters are responsible for remaining aware of play at all times

For safety reasons, and to avoid blocking the view of other supporters, spectators are requested to remain seated while the puck is in play, unless there is an emergency or a genuine need to move.

Supporters should wait for a natural stoppage in play before leaving or returning to their seat wherever possible.

Supporters must follow safety instructions from club volunteers, stewards, venue staff, security, officials or authorised representatives.

Supporters who repeatedly fail to follow reasonable safety or seating instructions may be asked to move to another part of the rink, leave the seating area, or leave the venue where necessary.

Nothing in these Terms excludes liability where it would be unlawful to do so.

10. Photography, Filming and Media

Fixtures may be:

Filmed
Photographed
Live streamed
Recorded for club, media, promotional or operational purposes

By attending, you acknowledge that your image may appear in:

Broadcasts
Social media
Promotional materials
Club media
Match night coverage
News or press content

The club will use reasonable judgement when publishing images, especially where children or vulnerable individuals may be present.

11. Travel, Events and External Factors

The club is not responsible for disruption caused by:

Weather
Traffic
Venue issues
League decisions
Power failure
Technical failure
Medical incidents
Emergency services activity
Circumstances outside the club’s reasonable control

Supporters are responsible for allowing enough time to travel to the venue and enter before face-off.

12. Changes to Operations