Legal

TERMS & CONDITIONS

Last updated: March 27, 2026

Deeside Dragons Ice Hockey Club

These Terms & Conditions apply to all purchases, attendance, and use of services provided by Deeside Dragons Ice Hockey Club through:

  • dragonsihc.co.uk
  • dragonsihc.com

By purchasing tickets, season tickets, travel, or merchandise, or by attending fixtures, you agree to the terms set out below.

1. About the Club

Deeside Dragons Ice Hockey Club is a volunteer-run, not-for-profit organisation based in Deeside, North Wales.

All revenue generated supports the ongoing operation, development, and sustainability of the club.

2. Venue and Entry Conditions

All home fixtures are played at:
The Den – Deeside Ice Arena

Entry is subject to:

  • These Terms & Conditions
  • The official Rink Regulations & Code of Conduct
  • Gwella’s Arena Rules and Conditions of Entry

Where venue rules differ, Gwella’s rules take precedence.

3. Tickets and Entry

3.1 Ticket Types

The club may offer:

  • Adult Tickets
  • Child Tickets
  • Family Tickets (same household only)
  • Season Tickets
  • Playoff / Special Event Tickets
  • Sponsor or Complimentary Tickets

3.2 Purchase Requirements

All ticket purchases require a registered account.
Guest checkout is not available.

It is the purchaser’s responsibility to ensure all details are correct.

3.3 Ticket Delivery and Access

Tickets are issued electronically:

  • Via email
  • Via My Account → My Tickets

Tickets may be:

  • Shown on a mobile device
  • Printed

Each ticket is valid for one entry only.

3.4 Ticket Responsibility

The club is not responsible for tickets that are:

  • Lost or deleted
  • Unavailable due to device issues
  • Sent to incorrect email addresses
  • Inaccessible due to incorrect login details

3.5 Seating

Unless stated otherwise:

  • Seating is first come, first served

Reserved seating applies where clearly marked.

Allocated seating may be introduced for selected fixtures.

3.6 Children

Children must be supervised by a responsible adult where required.
Parents and guardians remain responsible at all times.

4. Season Tickets

4.1 What is Included

Season Tickets provide access to eligible home league fixtures.

Unless stated otherwise, they do not include:

  • Playoffs
  • Cup finals
  • Special events

4.2 Benefits

May include:

  • Priority access
  • Reserved seating (where applicable)
  • Recognition as a core supporter

Benefits may change season to season.

4.3 Use and Misuse

Season Tickets are for individual use only.

The club may cancel tickets without refund where there is:

  • Unauthorised resale
  • Repeated misuse
  • Concession abuse

4.4 Concessions

Proof of eligibility may be requested at any time.

Failure to provide proof may result in:

  • Entry refusal
  • Required upgrade

4.5 Fixture Changes

Fixtures may be rescheduled.
Season Tickets remain valid for rearranged fixtures.

5. Away Travel

Where the club provides official away coach travel:

  • Tickets cover transport only
  • Match entry is not included unless stated
  • Departure times must be adhered to
  • The coach will not wait for late passengers

Supporters must:

  • Follow all instructions from drivers and officials
  • Respect restricted player areas
  • Return promptly at service stops

Failure to comply may result in:

  • Removal from travel
  • Future travel restrictions

6. Purchases, Refunds and Returns

6.1 Tickets and Season Tickets

All ticket purchases are non-refundable, except where required by UK law.

If a fixture is rescheduled:

  • Tickets remain valid for the new date

Abandoned matches (after two periods):

  • No refund will be issued

6.2 Away Travel

Away travel tickets are non-refundable unless:

  • The club cancels the coach

6.3 Merchandise Returns

Merchandise may be returned where:

  • Items are unused
  • Returned within 14 days of receipt
  • In original condition and packaging

Refunds or exchanges may be offered where:

  • Goods are faulty
  • Goods are damaged

Return shipping costs are the responsibility of the customer unless the item is faulty.

7. Behaviour and Conduct

All supporters must comply with the club’s:
👉 Rink Regulations & Code of Conduct

This includes expectations around:

  • Respectful behaviour
  • Safety compliance
  • Prohibited items
  • Matchday conduct

Failure to comply may result in:

  • Refusal of entry
  • Removal from the venue
  • Suspension of ticketing access
  • No refund

8. Ticket Misuse and Resale

The following are strictly prohibited:

  • Reselling tickets above face value
  • Sharing or duplicating tickets
  • Misuse of concession or complimentary tickets

The club reserves the right to:

  • Cancel tickets
  • Suspend accounts
  • Refuse future purchases

9. Safety and Risk

Ice hockey is a fast-paced sport.

By attending, you acknowledge:

  • Pucks may leave the playing area
  • There is a risk of injury

Supporters are responsible for remaining aware of play at all times.

Nothing in these Terms excludes liability where it would be unlawful to do so.

10. Photography, Filming and Media

Fixtures may be:

  • Filmed
  • Photographed
  • Live streamed

By attending, you consent to the use of your image in:

  • Broadcasts
  • Social media
  • Promotional materials

11. Travel, Events and External Factors

The club is not responsible for disruption caused by:

  • Weather
  • Traffic
  • Venue issues
  • League decisions

12. Changes to Operations

The club reserves the right to:

  • Modify fixtures
  • Adjust ticketing structures
  • Update operational processes

Where possible, changes will be communicated clearly.

13. Contact

For all enquiries:
👉 General Contact Form
Deeside Dragons Ice Hockey Club